Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

We collect various types of information to provide and improve our bicycle rental services to you:

1.1 Personal Information

When you rent a bicycle or create an account with us, we may collect the following personal information:

• Full name and date of birth
• Email address and telephone number
• Billing and delivery addresses
• Payment card information and billing details
• Government-issued identification for verification purposes
• Emergency contact information

1.2 Rental Information

We collect information related to your bicycle rentals, including:

• Rental dates, times, and duration
• Bicycle type and equipment preferences
• Pick-up and drop-off locations
• GPS location data during rental period (if applicable)
• Rental history and transaction records

1.3 Technical Information

We automatically collect certain technical information when you access our website:

• IP address and browser type
• Device information and operating system
• Cookies and similar tracking technologies
• Website usage data and browsing patterns

2. How We Use Your Information

Dodasa uses the collected information for the following purposes:

• Service Provision: To process your bicycle rental bookings, manage reservations, and provide customer support
• Payment Processing: To process payments, prevent fraud, and maintain financial records
• Communication: To send booking confirmations, rental reminders, and important service updates
• Safety and Security: To verify identity, protect against theft, and ensure the safety of our bicycles and customers
• Service Improvement: To analyze usage patterns, improve our website functionality, and enhance customer experience
• Marketing: To send promotional offers and newsletters (with your consent)
• Legal Compliance: To comply with legal obligations and resolve disputes

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including payment processors, insurance providers, maintenance services, and technology partners. These providers are contractually obligated to protect your information.

3.2 Legal Requirements

We may disclose your information when required by law, court order, or governmental regulation, or when necessary to protect our rights, property, or safety, or that of our customers and the public.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Secure payment processing systems compliant with industry standards
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal obligations
• Objection: You can object to certain processing activities, including marketing communications
• Data Portability: You can request a copy of your data in a structured, machine-readable format
• Withdraw Consent: You can withdraw consent for data processing at any time

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. However, disabling cookies may limit certain website functionalities.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Rental transaction records are typically retained for accounting and legal purposes for a minimum of seven years.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy regularly.